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Pre-Owned Panasonic EB-TX320 Cell Phone For Suncom


Pre-Owned Panasonic EB-TX320 Cell Phone For Suncom


$139.99


No phone plan subscription is required. This pre-owned Panasonic EB-TX320 cell phone has some scratches from normal use. It is in normal working condition. Works for Suncom service. Call your wireless company and confirm that this type of phone will be compatible on your wireless account. (below you will find a complete list of wireless carrier customer service phone numbers) Customer Service Phone Numbers : AT&T Wireless: 1-800-888-7600 NEXTEL: 1-800-639-8359 Sprint PCS: 1-888-211-4727 Verizon Wireless: 1-800-922-0204 Cingular wireless: 1-800-331-0500 US Cellular: 1-888-944-9400 Cricket: 1-800-274-2538 Alltel: 1-800-255-8351 Qwest: 1-877-879-0611 Virgin Mobile: 1-888-322-1122 Cellular One: 1-800-235-5663 Features: Phone Book Capacity : 100. Vibrate alert. Built-in speakerphone. Headset Jack. Navigation button. User selectable 6-colour LCD (amber, green, blue, yellow, teal, or violet). One-touch voice mail retrieval. Security authentication. Two-Way Short Message Service (SMS). T9, ABC, number and symbolic modes add flexibility to text input. Multiple language options. Specifications : Dimensions : 117mm x 43mm x 18mm Weight : 88 g. Display Lines : 5 Service : AMPS 800, TDMA 800, TDMA 1900. Suncom Wireless Service Provider.

Delivering Legendary Customer Service


Delivering Legendary Customer Service


$28.8


Delivering Legendary Customer Service is your guide to the communications, transaction and leadership skills for creating the same great customer service experiences as the worlds service leaders. Author: Gallagher, Richard S. Binding Type: Paperback Number of Pages: 276 Publication Date: 2005/07/01 Language: English Dimensions: 9.00 x 6.00 x 0.62 inches

Customer Service Training 101


Customer Service Training 101


$13.39


Your service team may represent the first last or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities leads sales and relationships every day. Completely revised and updated to meet the challenges of a new service landscape the second edition of "Customer Service Training 101" presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face phone Internet and self-service customer relations and provides simple yet powerful tips for: projecting a positive attitude and making a great first impression; communicating effectively both verbally and nonverbally; developing trust establishing rapport and making customers feel valued; and confidently handling difficult customers and situations. The new features include: 'How Do I Measure Up?' self-assessments and 'Doing It Right' examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars a summary of key points practice exercises and so much more.

Dangerous Customer Service


Dangerous Customer Service


$18.5


Author: Davis, Phil/ Stenner, Kate Subtitle: Dangerously Great Customer Service...How to Achieve it and Maintain it Publication Date: 2012/01/03 Number of Pages: 178 Binding Type: Paperback Language: English Depth: 0.50 Width: 5.00 Height: 8.00

Customer Service


Customer Service


$12.99


Customer Service - Laminated Poster

Customer Service over the Phone By Coscia, Stephen


Customer Service over the Phone By Coscia, Stephen


$25.17


Author: Coscia, Stephen Subtitle: Techniques and Technology for Handling Customers over the Phone Publication Date: 1999/01/11 Binding Type: Paperbound Language: English Depth: 0.50 Width: 6.25 Height: 9.25

Service Management and Customer Satisfaction


Service Management and Customer Satisfaction


$111.53


Having served for five years as lecturer at Bahir Dar University, I feel that I am now on the right truck to understand the secret of success in academics. I held my first degree in Marketing and sales management and my second degree in Business Administration (MBA), both from Addis Ababa University, Ethiopia. Currently, I am pursuing my PhD degree with marketing specialization at the University of South Africa (UNISA) in the distance program. Besides, I have undertaken few academic researches in such areas as Business Process Reengineering and Tourism Marketing. Though the project considers one organization for the case concerned, the literatures reviewed and the concepts used are also applicable for similar service rendering organizations in other countries. I hope the research work will have invaluable insights about how organizations manage services and get customer satisfaction in return. Author: Aschalew Degoma, Durie Binding Type: Paperback Number of Pages: 72 Publication Date: 2011/04/20 Language: English Dimensions: 5.98 x 9.02 x 0.17 inches

Customer Service and Beyond


Customer Service and Beyond


$25.96


In a nation where price alone once dictated consumer decision, a bruised economy and resulting surge of fierce competition have shifted the focus from cost to service. Mushill details how to adjust to the change. Author: Mushill, Dawn Binding Type: Paperback Number of Pages: 296 Publication Date: 2008/09/01 Language: English Dimensions: 9.00 x 6.00 x 0.67 inches

Monitoring, Measuring, and Managing Customer Service


Monitoring, Measuring, and Managing Customer Service


$66.4


Excellent customer service does not come about by accident. It is a learnable set of behaviors that can be monitored, measured, and managed. Drawing from his highly successful seminars and training programs, Gary S. Goodman presents a surefire system for building a firstclass customer service department. Goodman identifies the behaviors that constitute toplevel service, examines the results that kind of service produces, and shows how to measure it in terms of daily customer satisfaction. He provides managers with specific guidelines for developing, sustaining, and rewarding high levels of service from their customer service repswith emphasis on telephone contact, the primary link to customers for most companies. Author: Goodman, Gary S./ Goodman, Chong Hannah Binding Type: Hardcover Number of Pages: 192 Publication Date: 2000/04/28 Language: English Dimensions: 9.51 x 8.22 x 0.93 inches

Interview Mastery  Customer Service


Interview Mastery Customer Service


$46.79


Interviews for customer focused positions are unique, and they can be tough. Most applicants fly by the seat of their pants and dont have a clue what is involved or what they will be asked. The whole point of this book is to give you knowledge knowledge that you can use to plan and prepare a winning strategy that will see you through to hearing the words youre hired in the shortest time possible. In this groundbreaking book, every aspect of the hiring process is described in detail. Common faults are highlighted, and tips and tricks are revealed so you can overcome obstacles that hold you back. You will learn valuable concepts and techniques to improve your mindset, appearance, communication and confidence. And, you will learn effective techniques for passing the group activities, individual assessments and formal interviews with flying colours. Author: Loren, Carrie Binding Type: Paperback Number of Pages: 194 Publication Date: 2011/07/20 Language: English Dimensions: 9.25 x 7.52 x 0.41 inches

The Nordstrom Way to Customer Service Excellence


The Nordstrom Way to Customer Service Excellence


$24.95


First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers, as well as business owners, it’s an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world’s best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.

Pre-Owned Audiovox MVX480 Cell Phone For Airtouch


Pre-Owned Audiovox MVX480 Cell Phone For Airtouch


$59.99


No phone plan subscription is required. This pre-owned Audiovox MVX480 cell phone has some scratches form normal use. It is in normal working condition. Works for Airtouch service. Call your wireless company and confirm that this type of phone will be compatible on your wireless account. (below you will find a complete list of wireless carrier customer service phone numbers) Customer Service Phone Numbers : AT&T Wireless: 1-800-888-7600 NEXTEL: 1-800-639-8359 Sprint PCS: 1-888-211-4727 Verizon Wireless: 1-800-922-0204 Cingular wireless: 1-800-331-0500 US Cellular: 1-888-944-9400 Cricket: 1-800-274-2538 Alltel: 1-800-255-8351 Qwest: 1-877-879-0611 Virgin Mobile: 1-888-322-1122 Cellular One: 1-800-235-5663 Features: 4 Way Navigation. Keypad Lock. Voice Mail Key. Phonebook with up to 30 contacts. Text Message Indicator. Voice Mail Indicator. Backlit Illumination. Specifications : Weight : 207 grams. Retractable Antenna. Service : AMPS 800MHz. Airtouch Network.

Practical Handbook of Customer Service


Practical Handbook of Customer Service


$342.52


Author: Blanding, Warren Binding Type: Hardcover Number of Pages: 584 Publication Date: 1990/11/30 Language: English Dimensions: 9.21 x 6.14 x 1.31 inches

Customer Service By Shankman, Peter


Customer Service By Shankman, Peter


$24.43


Author: Shankman, Peter Subtitle: New Rules for a SocialEnabled World Publication Date: 2010/12/16 Number of Pages: 240 Binding Type: Paperback Language: English Depth: 0.50 Width: 6.25 Height: 9.00

The Ultimate Online Customer Service Guide


The Ultimate Online Customer Service Guide


$24.95


Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line Attract new customers through your online presence Achieve higher GMS (Gross Merchandise Sales) with quality customer service Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide .

The People Approach to Customer Service


The People Approach to Customer Service


$33.74


Henry offers a plan for training everyone in an organization to exceed the expectations of internal and external customers. Author: Henry, Carl Binding Type: Paperback Number of Pages: 156 Publication Date: 2008/09/01 Language: English Dimensions: 8.50 x 5.50 x 0.33 inches

Customer Service Delivery: Research and Best Practices


Customer Service Delivery: Research and Best Practices


$105.65


Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the bestknown industrial and organizational psychology experts in customer service, this book brings together in one comprehensive resource a review of the best practices in customer service delivery. Customer Service Delivery also provides a framework for customer service as a process and an outcome. The authors address a wide range of topics that are crucial to todays competitive business environment: customer expectations, loyalty satisfaction, product versus service delivery, measurement, brand equity, regional and cultural differences, and organizational impact. Customer Service Delivery explores human resource staffing practices and service delivery by including proven selection strategies for hiring top quality service workers, an analysis of the personality correlates of service performance, and a comprehensive review of assessment instruments that predict customer service performance. In addition, this important resource contains strategies and tactics to improve and manage service delivery and offers illustrative case examples of how organizations have successfully improved and managed customer service. Author: Fogli, Larry/ Ukei, Jennifer/ Salas, Eduardo Series Title: JB Siop Professional Practice Series Number: 20 Binding Type: Hardcover Number of Pages: 352 Publication Date: 2005/12/01 Language: English Dimensions: 9.30 x 6.48 x 1.15 inches

Restaurant Service Delivery and Customer Patronization


Restaurant Service Delivery and Customer Patronization


$140.19


In todays sophisticated environment demand by restaurant customers for the highest levels of efficiency, quality, flexibility and dependability in the service delivery system has increased tremendously. Many restaurant businesses recognize that attaining customer satisfaction through efficient service delivery is a key to their business survival and they are well aware that having a loyal base of satisfied customers increases sales, reduces costs and builds market shares. This study examines the extent of restaurant service delivery attributes influences Malaysian customers patronization. Customers assessment through their dining experiences of the service delivery attributes and intention of repatronization in two types of ethnic restaurants (Indian Muslim and Malay restaurants) were specifically investigated. With a significant amount of data gathered through personally administered questionnaires and series of analyses, valuable information and useful insights that associates the service delivery with the restaurant customers propensity or predictors were obtained. Author: Othman, Zulhan/ Salehuddin Mohd Zahari, Mohd Binding Type: Paperback Number of Pages: 188 Publication Date: 2010/08/19 Language: English Dimensions: 6.00 x 9.02 x 0.43 inches

Improve Customer Satisfaction in a Structural Way


Improve Customer Satisfaction in a Structural Way


$111.53


Business excellence is all about enabling the organization to give the customer what he wants when he wants it, everywhere, every time, but profitably. Customer service intelligence is supporting this business to transform the company into more efficient and effective regarding all areas of operational and process intelligence on the way to Most Highly Regarded Service Company. These challenges are ahead of the service company. Based on extensive research and rich with vivid example of TMobile Netherlands, this book helps company identify the true customer needs and what the customer really values, putting the right measures behind it, and executing against these measures in excellence. It also makes management aware of the complexity of measuring customer satisfaction and tremendous impact due to the key performance indicators. This leads to an introduction of a brand new performance planning tool that is very likely to benefit mobile phone companies in aftersales activities, or any corporation that may be considering engaging the customer experience in a continuousimprovement process for marketing efforts. Author: Wu, Jie Binding Type: Paperback Number of Pages: 100 Publication Date: 2009/12/21 Language: English Dimensions: 5.98 x 9.01 x 0.23 inches

Pre-Owned Kyocera K9 Cell Phone For Virgin Wireless


Pre-Owned Kyocera K9 Cell Phone For Virgin Wireless


$110.99


No phone plan subscription is required. This pre-owned Kyocera K9 cell phone has some scratches from normal use. It is in normal working condition. Works for Virgin Wireless services. Call your wireless company and confirm that this type of phone will be compatible on your wireless account. (below you will find a complete list of wireless carrier customer service phone numbers) Customer Service Phone Numbers : AT&T Wireless: 1-800-888-7600 NEXTEL: 1-800-639-8359 Sprint PCS: 1-888-211-4727 Verizon Wireless: 1-800-922-0204 Cingular wireless: 1-800-331-0500 US Cellular: 1-888-944-9400 Cricket: 1-800-274-2538 Alltel: 1-800-255-8351 Qwest: 1-877-879-0611 Virgin Mobile: 1-888-322-1122 Cellular One: 1-800-235-5663 Features : 2-way text messaging. 1-touch and voice dialing. Polyphonic (MIDI) ringers. Built-in flashlight. Backlit navigation key. Phone book with up to 100 contacts. Vibrate alert. Wallpaper. Predictive text-input. Alarm clock. Calculator. Countdown timer. Stopwatch. Headset jack. 3 pre-loaded games :- Tetris, Brick Attack, Doodler. Interchangeable faceplate. Multiple language options. Specifications: Weighs : 3.5 ounces. Size : 4.4 x 1.9 x 0.9 inches Stub Antenna. Service : Virgin Wireless Network.

Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone


Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone


$20.43


No Synopsis Available

Customer Service Skills for Success


Customer Service Skills for Success


$36.16


Customer Service Skills for Success

50 Activities for Achieving Excellent Customer Service


50 Activities for Achieving Excellent Customer Service


$139.95


This resource manual provides: Activities that are sensitive to the new revolution taking place in customer service and meeting customer demands.; Identification and creation of memorable experiences for your customer service representatives and their customers; A valuable treasure of resources whether you are a seasoned veteran, a trainer/facilitator with middle of the road years of experience, or a newcomer or occasional trainer.; 50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area.; User friendly activities which take you step by step through the training process, allowing you to easily deliver high impact training that makes a difference.; Activities which are easily customized to your needs and include a number of variations and additional insights and ideas to make them the “right fit” for your programs.; A CD Documenter to identify and develop your own customized collection of customer service interactions within your organization.; Powerful bonus sections are included to complement and support your customer service core values and enhance performance.; A complementary copy of Excuses, Excuses, Excuses...For Not Delivering Excellent Customer Service—And What Should Happen!; Effective tools to assist you in attaining the next level of success with that individual who needs to be your primary focus—the Customer!. Training Objectives: Increase the creativity and skill level of customer service representatives; Demonstrate what excellent customer service is; Provide insights and practice to improve customer service; Develop your own organizations bank of customer service learning situations. Training Methods: Role plays; Assessments; Brainstorming; Listening exercises. Time Guidelines. Activities take between 15 minutes and one hour.

Customer Service - Peter Shankman - Paperback


Customer Service - Peter Shankman - Paperback


$13.35


Customer Service

The World of Customer Service By Gibson, Pattie


The World of Customer Service By Gibson, Pattie


$123.58


Author: Gibson, Pattie Publication Date: 2011/07/01 Number of Pages: 210 Binding Type: Consumable NonInstitutional Language: English Depth: 0.50 Width: 8.50 Height: 10.75

Customer Satisfaction


Customer Satisfaction


$103.56


More and more companies in the building sector are starting to realize the importance of using customer satisfaction as a tool to enhance their competitive advantage. Customer satisfaction brings several positive aspects to a company, which can contribute to a successful business. Primary data have been collected by conducting a randomly selected telephone survey. The analysis is based on statistical data generated from the survey. Central tendency values and multiple regression analysis makes it possible to explain which variables that affect customer satisfaction among Trivselhus customers. The outcome of the research signifies, that customer satisfaction among Trivselhus customers has not changed during the years that this research covers. There are several variables affecting customer satisfaction. These variables are included in different categories; Complaints, Expectations, Service Quality, Energy, Product Quality, and Image. There is not enough evidence to prove that energy efficiency and environmental friendliness affect customer satisfaction geographically. Author: Ivarsson, Linus/ Nilsson, Alexander/ Rimflt, Torbjrn Binding Type: Paperback Number of Pages: 96 Publication Date: 2010/08/06 Language: English Dimensions: 5.98 x 9.01 x 0.22 inches

Customer Service  Thinking Big Picture


Customer Service Thinking Big Picture


$22.31


Black white photography with a color cover. Dan Galloway examines the little things that make a difference in building and maintaining relationships with customers. Topics include body language, cell phones, email, empathy, listening, tone of voice, and words/phrases. In this easyread book, Dan makes his points through big picture references to Chicago, cookies, dominoes, hummingbirds, pelicans, shoes, turtles, and wet leaves. Additionally, there are eyeopening survey results that reveal what customers expect from businesses. Author: Galloway, Dan Binding Type: Paperback Number of Pages: 82 Publication Date: 2009/12/20 Language: English Dimensions: 5.98 x 9.01 x 0.19 inches

Voice of the Customer


Voice of the Customer


$68.51


High Quality Content by WIKIPEDIA articles High Quality Content by WIKIPEDIA articles Voice of the customer (VOe is a term used in business and Information Technology (through ITIL) to describe the process of capturing a customers requirements. Specifically, the Voice of the Customer is a market research technique that produces a detailed set of customer wants and needs, organized into a hierarchical structure, and then prioritized in terms of relative importance and satisfaction with current alternatives. Voice of the Customer studies typically consist of both qualitative and quantitative research steps. They are generally conducted at the start of any new product, process, or service design initiative in order to better understand the customers wants and needs, and as the key input for new product definition, Quality Function Deployment (QFD), and the setting of detailed design specifications. Author: Surhone, Lambert M./ Timpledon, Miriam T./ Marseken, Susan F. Binding Type: Paperback Number of Pages: 76 Publication Date: 2010/07/05 Language: English Dimensions: 5.98 x 9.01 x 0.18 inches

Customer Service over the Telephone Training CD


Customer Service over the Telephone Training CD


$89.95


When customers are happy and content then your business will flourish. Our Customer Service training course provides your staff with the essential tools that teach them how to properly deal with angry customers and how to keep your customers happy. For those that need a bit of extra help or are entirely new to the industry, we have our self study Customer Service training videos that will teach you everything there is to know about proper customer service. The basis of any great business is great customer service since it plays a very critical role in keeping customers happy and having them come back. With our Customer Service training courses, you will learn form professional instructors in the field, who have years of experience. You will learn everything from in depth Customer Service training videos. This soft skills training course will help you learn how to build your customer base tenfold. Customer Service Outline 1.0 The Basics of Customer Service 1.1 Why Excellent Customer Service over the Phone is Important 1.2 Customer Service over the Telephone Starts with You 1.3 Chapter Summary 2.0 Maintaining a Positive Attitude and Developing Interpersonal Skills 2.1 Why Positive Attitudes Matter 2.2 What are Interpersonal Skills? 2.3 Chapter Summary 3.0 Interacting with Customers 3.1 Types of Customers 3.2 Interacting with Customers over the Telephone 3.3 Dealing with Difficult Calls 3.4 Chapter Summary 4.0 Following Scripts 4.1 Types of Scripts 4.2 Anatomy of a Script 4.3 Chapter Summary Single User License Single User License allows one user to purchase and install the product on multiple machines for their individual use only. This means you can install the product on your desktop, laptop, and home PC so that you can conduct your studies no matter which computer you have access to at the time. This license is best for individual users. Training Videos: An instructor introduces each learning module and gives you a preview of the topics that are covered. Instead of relying on reading written introductions, simply click on the video presentations for an interesting, informative summary of the concepts that you will be learning next. You will be learning these topics directly from an expert instructor who really knows the material. Player Controls: You can navigate freely with the player controls. You can play, pause, rewind, forward, and stop any video topic. The controls are familiar and easy to use. Simply click the control that matches the functions you want. If you are interrupted during your studies, click the pause button so that you won't miss a single minute of the video training. Course Map: Choosing which topic you want to learn is easy with the convenient course map. Advanced users may skip ahead or repeat users can pick up where they left off. The course map allows you to pick and choose the topics that interest you and tailor the learning. You can even use it as a quick launch for reviewing specific topics. Search Func

Secret Toll-Free Customer Service Phone Numbers and Shortcuts to an Operator for Nearly 600 Businesses and US Government Agencies


Secret Toll-Free Customer Service Phone Numbers and Shortcuts to an Operator for Nearly 600 Businesses and US Government Agencies


$9.99


Don''t ever search for hidden customer service phone numbers again! Save hours by cutting through to a human operator!. Did you notice that it is hart to find customer service phone numbers on many web sites? Well, businesses hide their customer service phone numbers. They want you to fill out lengthy online forms. BEAT THEM WITH THIS SECRET YELLOW PAGES BOOK. It collects nearly 600 Hard-to-Find Toll-Free Customer Service Phone Numbers together. Better yet, we tell you how to skip automated prompts and talk directly to a human operator. Hard-to-find numbers for Amazon, Yahoo, PayPal, eBay, and nearly 600 more... Credit Cards, Financial Services, Government Agencies, Insurance, Retail, Shipping, Technology, Telecom, Travel, Airlines, TV, Wireless - We cover it ALL. Navigate via alphabetically sorted list or search by the company/agency name. Free Updates. Example for Amazon.com toll-free phone numbers. Amazon.com (Cust. service): 1-800-201-7575; to reach an operator, do not dial or say anything. Amazon.com (Seller support): 1-877-251-0696; to reach an operator, do not dial or say anything. Amazon.com (Rebate status): 1-866-348-2492; to reach an operator, press 0. Amazon Visa: 1-888-247-4080; to reach an operator, dial 00 at each prompt.

The Ultimate Online Customer Service Guide By Collier, Marsha


The Ultimate Online Customer Service Guide By Collier, Marsha


$28.24


Make your online customers happyand create new oneswith this winning guide. Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers lives. They follow back. They handle complaints immediately. They wish customers Happy Birthday. They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables youto access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line. Attract new customers through your online presence. Achieve higher GMS (Gross Merchandise Sales) with quality customer service. Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide Author: Collier, Marsha Subtitle: How to Connect With Your Customers to Sell More Publication Date: 2011/01/04 Number of Pages: 252 Binding Type: Hardcover Language: English Depth: 1.25 Width: 6.25 Height: 9.25

Best Practices in Customer Service By Zemke, Ron (EDT)/ Woods, John A. (EDT)


Best Practices in Customer Service By Zemke, Ron (EDT)/ Woods, John A. (EDT)


$41.04


A collection of advice from customer service experts covers such topics as customer retention, service recovery, and providing customer service on the Internet Author: Zemke, Ron (EDT)/ Woods, John A. (EDT) Publication Date: 1999/01/25 Number of Pages: 414 Binding Type: Paperbound Language: English Depth: 1.00 Width: 8.50 Height: 11.25

Turn Your Customer on


Turn Your Customer on


$31.14


Nothing affects customer perception of a strategy or brand more than a personal experience (or listening to someone share that experience ). Customer service consultants Kevin Billingsley and Brooke Billingsley show managers and employees 23 ways to create a positive and memorable customer experience. The authors developed these lessons after over a decade of customer service consulting and creating mystery shopping programs that have tracked hundreds of thousands of customer service encounters. Author: Billingsley, Kevin/ Billingsley, Brooke Binding Type: Paperback Number of Pages: 236 Publication Date: 2006/09/01 Language: English Dimensions: 9.00 x 6.00 x 0.54 inches

Phone number for amazon.co.uk customer services?

Does anyone know the phone number in the UK for Amazon.co.uk customer services? I can't locate it on their website.

UK Customer Service
Phone: +44.208.636.9200
More UK numbers,
Freephone (only from within the UK): 0800 279 6620
Phone (outside the UK): +44 20 8636 9451
Fax (free from within the UK): 0800 279 6630
Fax (outside the UK): +44 20 8636 9401

Call to Amazon Attempting to Gain Refund for Item Never Delivered + Bonus Amazon Phone #

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